At Just Toddler, we want you to be completely satisfied with your purchase. We understand that sometimes items may need to be returned or exchanged. Please read our return policy carefully to ensure a smooth process:
- Only items purchased directly from the Just Toddler online store are eligible for return or exchange.
- Items must be in unused, unwashed, and undamaged condition, with all original tags and packaging intact.
- Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part.
- You may initiate a return or exchange within 7 days of receiving your order.
- After this period, we cannot accept returns or exchanges unless there is a manufacturing defect or error on our part.
- Return Process:
- To initiate a return or exchange, please contact our customer service team through the provided contact information on our website.
- Provide your order details, including the order number and specific items you wish to return or exchange.
- Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.
- Please ensure that the returned items are securely packaged to avoid damage during transit.
- You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
- Refund or Exchange:
- Once we receive and inspect the returned items, we will process your refund or exchange.
- Refunds will be issued in the original payment method used for the purchase.
- If you choose to exchange the item, we will ship the replacement item to you, subject to availability.
- In case of an exchange, any price differences will be handled through a payment adjustment or refund.
- Non-Refundable Items:
- Certain items may not be eligible for return or refund, such as gift cards, promotional items, or items marked as final sales. Please refer to the specific product details for any applicable restrictions.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with supporting evidence, such as clear photos of the issue.
- We will assess the situation and provide you with a suitable solution, which may include a replacement, refund, or store credit.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase.
If you have any further questions or need assistance with a return or exchange, please contact our customer service team through the provided contact information on our website.